HELP CENTER & FREQUENTLY ASKED QUESTIONS
Welcome to the TOY SPOT 18+ Help Center. We've answered many of our most frequently asked questions below. If you don't find what you're looking for, please contact us—we're always happy to help.
ORDERING & SHOPPING
Do I need to create an account?
No. You may shop as a guest. Creating an account allows you to track orders, view order history, and save your wishlist.
Is your website secure?
Yes. Our website uses secure, encrypted checkout technology to help protect your personal and payment information.
What payment methods do you accept?
Available payment methods are displayed during checkout. In-store payment options may differ from online payment options.
Do you offer in-store pickup?
Yes. Select In-Store Pickup during checkout. Most pickup orders are ready within approximately one hour during normal business hours. Please wait for your pickup confirmation before visiting the store.
PRIVACY & DISCRETION
Will my order be shipped discreetly?
Yes. Orders are shipped in plain, unmarked packaging with nothing on the outside identifying the contents.
Will TOY SPOT 18+ appear on my credit card statement?
Whenever possible, a discreet billing descriptor is used. The exact wording may vary depending on your payment processor or financial institution.
Is my personal information protected?
Yes. Protecting your privacy is one of our highest priorities. Please see our ACCOUNT SECURITY & PRIVACY page for complete details.
SHIPPING & DELIVERY
Where do you ship?
We currently ship throughout the United States.
How long does shipping take?
Standard Shipping: 5–7 Business Days
Expedited Shipping: 2–3 Business Days (when available)
How do I track my order?
You'll receive a tracking email once your order ships.
Can shipping delays occur?
Yes. Delivery estimates may vary due to weather, holidays, or carrier delays.
PRODUCTS
How do I choose the right product?
Our knowledgeable team is happy to answer questions and help you compare products so you can make an informed decision.
Do you carry body-safe products?
Whenever available, we carefully select products manufactured with body-safe materials.
Do you carry plus-size lingerie?
Yes. We offer lingerie, apparel, and dancewear in a variety of sizes, including plus sizes.
Can you answer medical questions?
We provide product education and general information but do not provide medical advice. If you have medical concerns, please consult a qualified healthcare professional.
RETURNS & WARRANTIES
Can I return a product?
Due to the intimate nature of many products we sell, return and exchange requests are reviewed on a case-by-case basis. Please contact us before returning any merchandise.
What if my product is defective?
Many products include a manufacturer's warranty. If you believe your product is defective, contact us and we'll gladly assist you with the manufacturer's warranty process whenever applicable.
AGE REQUIREMENTS
Do I have to be at least 18 years old?
Yes. You must be 18 years of age or older to purchase products from TOY SPOT 18+.
VISITING OUR STORE
Where are you located?
TOY SPOT 18+
5030 W. Peoria Ave., Suite 107
Glendale, AZ 85302
What are your store hours?
Monday – Saturday
9:00 AM – 10:00 PM
Sunday
9:00 AM – 8:00 PM
Is parking available?
Yes. Free parking is available directly in front of our store.
CONTACT US
Need additional assistance?
Phone: (623) 777-1001
Email: [email protected]
Website: www.toyspot18.com
If you don't find the answer you're looking for, our team is always happy to help.
