SHIPPING | PICKUP | RETURNS

Shipping, Pickup & Returns

At TOY SPOT 18+, we understand that privacy, reliability, and convenience are just as important as the products you purchase. Every order is handled with care, packaged discreetly, and processed as quickly as possible.


 

Your Privacy Is Our Priority

Every order shipped from TOY SPOT 18+ is packaged in plain, unmarked shipping materials.

There is no store name, product description, or other information on the outside of the package that identifies the contents or the nature of your purchase.

Whenever possible, your credit card statement will display a discreet billing descriptor that does not identify the nature of your purchase. The exact descriptor may vary depending on your payment processor or financial institution.

Your privacy matters, and we are committed to protecting it throughout your shopping experience.


 

Where We Ship

We currently ship throughout the United States.

At this time, we do not offer international shipping.

Certain products may be subject to shipping restrictions based on federal, state, or local laws.


 

Order Processing

Most orders are processed within 1–2 business days after your order is placed.

After placing your order, you will receive:

  • An order confirmation email
  • A shipping confirmation email with tracking information once your package has been shipped

Orders placed after business hours, on Sundays, or on holidays will begin processing on the next business day.


 

Estimated Shipping Times

Shipping Method Estimated Delivery
Standard Shipping 5–7 Business Days
Expedited Shipping* 2–3 Business Days

*Expedited shipping is available only for eligible orders and destinations.

Delivery estimates begin after your order has been processed.

Although we work hard to ship orders quickly, delivery times are estimates and may vary because of weather, holidays, carrier delays, or other circumstances beyond our control.


 

Shipping Costs

Shipping rates are automatically calculated during checkout based on your shipping address, package size, and selected shipping method.

When available, free shipping promotions are applied automatically at checkout.


 

In-Store Pickup

Need your order sooner?

Choose In-Store Pickup during checkout.

Most pickup orders are ready within one hour during normal business hours.

Please wait until you receive your pickup confirmation email before coming to the store.


 

Returns & Exchanges

Because of the intimate and personal nature of our products, all sales are final.

We do not accept returns, exchanges, or issue store credit.

We encourage customers to ask questions before purchasing. Our knowledgeable team is always happy to help you choose the right product.


 

Manufacturer Warranty

Many products sold by TOY SPOT 18+ are covered by a manufacturer's warranty.

Warranty coverage varies by manufacturer and product.

If you believe your product is defective, please contact us as soon as possible with:

  • Your name
  • Order number or proof of purchase
  • Product name
  • Description of the issue
  • Photos or video if requested

We'll gladly help you understand the manufacturer's warranty process and assist you with eligible warranty claims.


 

Lost, Damaged, or Delayed Packages

If your package appears lost, arrives damaged, or has not moved according to tracking information for an extended period, please contact us promptly.

We'll work with you and the shipping carrier to determine the best resolution whenever possible.


 

Contact Us

If you have questions about shipping, pickup, warranties, or your order, we're here to help.

TOY SPOT 18+
5030 W. Peoria Ave., Suite 107
Glendale, AZ 85302

Phone: 623-777-1001
Email: [email protected]

 

Store Hours

  • Monday–Saturday: 9:00 AM – 10:00 PM
  • Sunday: 9:00 AM – 8:00 PM