Do I need to create an account to shop? No account required. You can browse and purchase as a guest. Creating an account does make it easier to track orders and manage your wishlist.

Is your website safe to shop on? Yes. Our online store uses secure, encrypted checkout to protect your personal and payment information every step of the way.

Do you offer in-store pickup? Yes! Place your order online and pick it up at our store in less than one hour. Visit us at 5030 W. Peoria Ave., Suite 107, Glendale, AZ 85302.

Will my order be shipped discreetly? Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or our store name on the outside.

Will TOYSPOT 18+ appear on my credit card statement? Your statement will show a discreet billing descriptor — not "TOYSPOT" or anything that identifies the nature of your purchase.

Is my personal information kept private? Yes. We never share, sell, or disclose your personal information to third parties. Your privacy is something we take seriously.

Do you ship orders? Yes, we ship anywhere in the United States. Orders are processed promptly and shipped in discreet packaging.

How long does shipping take? Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

How do I track my order? Once your order ships you will receive a tracking number by email. Use it to follow your package every step of the way.

How do I know which product is right for me? Our team is here to help. Stop into our store or contact us at 623-777-1001 and we'll walk you through your options honestly and without judgment.

Are your products body-safe? We make every effort to carry products made with body-safe materials. If you have specific material concerns or sensitivities, ask our staff and we'll point you in the right direction.

Do you carry products for people with physical limitations or health conditions? Yes. Our team is trained and certified in intimacy for people navigating disability, illness, surgery recovery, aging, and more. We're one of the few stores in the Phoenix area with this level of expertise — don't hesitate to ask.

Do you carry plus-size lingerie and clothing? Yes. We carry lingerie, dancewear, and clothing in a wide range of sizes including plus sizes.

Do you accept returns or exchanges? All sales are final — we do not accept returns, exchanges, or issue store credit. We strongly encourage you to ask our team questions before purchasing so you can shop with confidence.

What if my product is defective? All of our products carry a manufacturer's warranty. Your complete satisfaction is our number one priority. If you experience a defect, contact us right away at 623-777-1001 or [email protected] and we will assist you in facilitating a replacement directly through the manufacturer.

Do I have to be 18 to shop? Yes. TOYSPOT 18+ is strictly an adult store. You must be 18 years of age or older to shop in-store or online. Age verification is required.

Where are you located? 5030 W. Peoria Ave., Suite 107, Glendale, AZ 85304

What are your store hours? Sunday – Wednesday: 9AM – 10PM Thursday – Saturday: 9AM – Midnight

Is parking available? Yes, free parking is available directly in front of our suite.

Is your store judgment-free? Always. TOYSPOT 18+ is built on the belief that everyone deserves access to honest guidance and quality products without shame or discomfort. You will always be welcomed here.

How do I reach you?

Phone: 623-777-1001 Email: [email protected] Website: toyspot18.com

We're happy to answer any question you have — nothing is too awkward to ask.