HELP CENTER & FREQUENTLY ASKED QUESTIONS
At TOY SPOT 18+, your comfort, privacy, and satisfaction are our highest priorities. Whether you're shopping online or visiting our Glendale store, we're committed to providing honest guidance in a respectful, welcoming, and judgment-free environment.
Because of the intimate nature of our products, all sales are final. We do not accept returns, exchanges, or issue store credit. We encourage you to ask questions before purchasing so you can shop with confidence.
Many of the products we carry include a manufacturer's warranty. If you believe your product is defective, contact us promptly and we'll gladly help you understand the manufacturer's warranty process.
ORDERING & SHOPPING
Do I need to create an account to shop?
No. You may browse and complete your purchase as a guest. Creating an account simply makes it easier to track orders, review previous purchases, and manage your wishlist.
Is your website secure?
Yes. Our website uses secure, encrypted checkout technology to help protect your personal and payment information throughout the checkout process.
What payment methods do you accept?
Available payment methods are displayed during checkout. In-store payment options may differ from online payment options.
Do you offer in-store pickup?
Yes. Select In-Store Pickup during checkout whenever available. Most pickup orders are ready within approximately one hour during regular business hours. Please wait for your pickup confirmation before visiting the store.
PRIVACY & DISCRETION
Will my order be shipped discreetly?
Absolutely. Every order is shipped in plain, unmarked packaging with nothing on the outside identifying the contents or the nature of your purchase.
Will TOY SPOT 18+ appear on my credit card statement?
Whenever possible, a discreet billing descriptor is used. The exact wording may vary depending on your payment processor or financial institution.
Is my personal information kept private?
Yes. Protecting your privacy is extremely important to us. We do not sell your personal information. Information is shared only when necessary to process payments, fulfill orders, provide customer service, comply with legal requirements, or operate our business.
SHIPPING & DELIVERY
Where do you ship?
We currently ship throughout the United States.
How long does shipping take?
Most standard orders arrive within 5–7 business days. Expedited shipping options may be available during checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can monitor your shipment.
Can shipping delays occur?
Yes. Delivery estimates are provided by shipping carriers and may occasionally be affected by weather, holidays, or circumstances beyond our control.
PRODUCTS & RECOMMENDATIONS
How do I know which product is right for me?
Our knowledgeable team is always happy to help. Whether you're shopping in-store or online, we'll help you understand your options so you can make an informed decision.
Are your products body-safe?
We make every effort to carry products manufactured with body-safe materials whenever available. If you have questions about specific materials or sensitivities, please ask us.
Do you assist customers with disabilities, aging, or medical concerns?
Yes. Our team has completed specialized education through the ElevateU Sexual Health Resource Certification Program, providing training in topics including healthy aging, disabilities, chronic illness, pelvic floor wellness, inclusive customer care, and body-safe products.
While we do not provide medical advice, we're happy to provide product information and encourage anyone with medical concerns to consult their healthcare provider.
Do you carry plus-size lingerie?
Yes. We carry a variety of lingerie, dancewear, and apparel in a wide range of sizes, including plus sizes.
RETURNS & MANUFACTURER WARRANTIES
Do you accept returns or exchanges?
Because of the intimate nature of our products, all sales are final. We do not accept returns, exchanges, or issue store credit.
What if my product is defective?
Many products include a manufacturer's warranty. If you believe your product is defective, contact us as soon as possible. We'll gladly help you understand the warranty process and assist you with the manufacturer's replacement procedures whenever applicable.
AGE VERIFICATION
Do I have to be at least 18 years old?
Yes.
TOY SPOT 18+ is an adults-only business.
You must be 18 years of age or older to purchase products through our website or shop in our Glendale store.
VISIT OUR STORE
Where are you located?
TOY SPOT 18+
5030 W. Peoria Ave., Suite 107
Glendale, AZ 85302
What are your store hours?
Monday – Saturday: 9:00 AM – 10:00 PM
Sunday: 9:00 AM – 8:00 PM
Is parking available?
Yes. Free parking is available directly in front of our store.
Is your store judgment-free?
Always.
TOY SPOT 18+ was built on the belief that every adult deserves honest guidance, quality products, and respectful customer service without embarrassment or judgment.
CONTACT US
How can I reach you?
Phone: (623) 777-1001
Email: [email protected]
Website: www.toyspot18.com
If you have questions before or after your purchase, we're always happy to help. No question is too awkward—we're here to provide respectful, knowledgeable assistance every step of the way.
